BlueStar RPB Specifications download pdf (Page 33)

BEFORE CALLING FOR SERVICE

Check these helpful tips for any problems with your range. If you need additional help call BlueStar

Customer Service at

1-800-449-8691.

COOKTOP

PROBLEM

POSSIBLE CAUSE

SOLUTION

Burner will not ignite – no

“clicking” sound

No electrical power to the unit.

Igniter not connected to lead wire.

Igniter not connected to the correct lead wire

Lead wire is worn on chipped.

Lead wire is not connected to spark module.

Plug into a three-prong electrical outlet that is

properly grounded.

Check and re-set circuit breaker for the unit.

Connect igniter to orange lead wire.

Connect igniter to the orange lead wire

attached to the burner.

Check for signs of wear or chips. Call service.

Call for service.

Burner will not ignite –

“clicking” sound, but no spark

Gas not turned on

Clogged burner ports

Venturi tube not aligned with the orifice

Lead wire is in the drip tray

Turn on gas supply.

Use a push pin to clear ports.

Position venturi tube over orifice.

Attach lead wire to igniter.

Burner will not ignite –

“clicking” sound with spark

Air shutter needs adjustment.

Gas not turned on

Burner head not in correct location

Faulty igniter (dirty or cracked)

See Top Burner Low Flame Adjustment

instructions.

Turn on gas supply.

Identify burners and move them to the correct

location.

Burner ignites – “clicking”

sound does not stop

Burners are wet

Burner setting too low

Air draft flowing over cooktop

Electrode wires not properly connected

Electric plug not in grounded outlet.

Let burners dry and try again.

Turn off, re-ignite and change setting.

Eliminate draft source.

Connect electrode wires.

Check outlet polarity.

Plug unit into a three-prong electrical outlet

that is properly grounded.

Burner doesn’t fully ignite

Clogged burner ports

Partial gas supply

Burner not properly positioned

Low flame setting needs adjustment

Burner head not in correct location

Use a push pin to clear ports.

Make sure gas supply is fully on.

Check that burner is in the proper location.

See Top Burner Air Shutter Adjustment

instructions.

Identify burners and move them to the correct

location.

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BlueStar RPB Specifications Page 33

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